---
title: Let Information Create Outcomes | Contrax Blog
description: The thing that stands out with me over and over as I deal with clients is how – things that seem small and insignificant - mean so much to our client.
image: https://www.contraxworkforce.com/hubfs/Canva%20images/Canva%20Design%20DAEqLuYfqjM.png
---

![Chart on paper](https://www.contraxworkforce.com/hs-fs/hubfs/Canva%20images/Canva%20Design%20DAEqLuYfqjM.png?width=1920&height=500&name=Canva%20Design%20DAEqLuYfqjM.png)

31 May 2018

# Let Information Create Outcomes | Contrax Blog

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 1 min read

![Canva Design DAEqLuYfqjM](https://www.contraxworkforce.com/hs-fs/hubfs/Canva%20images/Canva%20Design%20DAEqLuYfqjM.png?width=2240&name=Canva%20Design%20DAEqLuYfqjM.png)The thing that stands out with me is how – things that seem small and insignificant – mean so much to our clients.

Recently I found out that apparently when we were going through our implementation phase, one of our implementation specialists was asked by our client to help provide a bill rate for an independent contractor they were bringing on. The hiring manager was ok with the $125/hr asked by the contractor. When we looked at the actual work being done by the contractor our rate data showed that with his experience the rate should be around $85/hr.

We were able to feed this information to the hiring manager who was then able to talk intelligently to the contractor and negotiate to a market relevant rate.

Our client has never forgotten this one small outcome but it has become our largest feather.

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