So, if your competitors are “killing it” with great temps, how can your team join them in paradise? Let’s dig in and find out with a few key tips.
Take Suzy’s story, for example. A recent Contrax client wanting to optimize her recruitment and agency invoicing processes to ensure she was obtaining good workers while maximizing budgetary growth, she turned to us for guidance a few months back.
“Contrax told me that it’s important to understand where the client has ‘pain’ within their temp labour category and to focus there first, then once the ‘pain’ has been relieved, take a look at the process from order to payment. I was surprised when Contrax told me that approximately 76 percent of their clients reached out to them realizing their pain was in one or more elements of their operational processes and that most clients struggled so much they were open to making changes,” Suzy says. “Our temp agencies were also eager to help as well. Our managers manage different operations within our company and their focus is on production output so many of them just didn’t understand what the problem was. They were fed up with inadequate workers and I was done with flawed invoicing. Despite our best intentions, and it turned out that we weren’t focusing on their pain as well. Contrax helped us manage that and more.”
It’s like insurance, you let a broker pick the insurance agency that is best suited for you personally or your business, right? Well, the same goes for temp agencies. A broker (like Contrax) is experienced in working with hundreds of vendors so they can separate the good from the bad and the ugly. While you might think the best avenue is to work with the most affordable and eye-catching temp agencies, don’t forget the importance of the quality of the hire, maintaining compliance, and having easy access to support and transparent communication. There are many reputable, experienced, and excellent suppliers out there to choose from – and a broker knows which gems to focus on so they shine through for you!
Amazingly, 48 percent of potential Contrax clients come to us when they are in “scramble mode” attempting to fill multiple positions because they have left it late or the agencies they’ve been working with have sent them candidates that are not in line with their requirements.
All processes often go out of the window as the holiday busy season looms close and companies struggle to find talent. The trick is to be very clear on how many people are needed and exactly the skills they should have. Sometimes focusing on fewer, more-desirable workers, at a slightly higher pay (because you don’t need as many) you get better quality candidates and can help your team perform at their peak by bringing on folks with the relevant experience who need less training.
Sure, temp workers are accustomed to bouncing from position to position, but it’s beneficial to everyone if you help orientate them effectively. It makes them feel welcome and supported, and they’re more likely to deliver the results you expect in return. Who knows, you might make a lasting connection and they might be interested in staying on full-time – adding to your roster of key players and keeping them away from that competitor down the street.
So, to recap, the following three principles can help you achieve amazing things with your temp arsenal: Bringing in a Temp Agency Broker who can help to optimize your processes; work closely with your hiring managers and incorporate the right agencies who consistently deliver for you, whittling down your list of requirements and clarity on skills and including an orientation plus any necessary training to ensure new hires can hit the ground running.
It takes a lot of work and dedication to deliver optimal results while maintaining compliancy and operational efficiency. It also takes a top-notch team to make that happen. With our help at Contrax, we can help you build that team while optimizing your processes for maximum performance potential. Contact us today to get started!
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